BMC Takes 77 Days To Resolve Building-Related Complaints: Report

BMC Takes 77 Days To Resolve Building-Related Complaints: Report

BMC Takes 77 Days To Resolve Building-Related Complaints: Report

The Brihanmumbai Municipal Corporation (BMC), the largest civic body in Asia, should ideally close citizen complaints pertaining to water supply, solid-waste management, etc., in a matter of three days. However, if the findings of a recent report by non-government body Praja Foundation are to be believed, the BMC took an average 46 days to resolve a civic issue in 2018, a minor improvement by 48 days the civic body took in resolving issues in 2017. In 2016, the BMC took an average 19 days to resolve issues, probably because it had lesser complaints to deal with.

Between 2017 and 2018, the number of complaints the BMC received has increased 26 per cent while it has grown 43 per cent between 2016 and 2018.

Total complaints BMC received

2016: 81,555

2017: 92,329

2018: 116,658

The report assessed data between March and December 2018 for the 24 wards in India's financial capital.

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Giving it a closure: Of the total complaints it received in 2018, the BMC resolved 96,543 or 83 per cent of them. The complaints pertained to 18 issues that included roads, buildings, drainage, water supply, solid-waste management, licence, pest control, garden, colony officer, storm water drainage, shop & establishment, medical health officer, MCGM related, estate, toilet, pollution, school and nuisance.

In number terms, the highest number of complaints was related to buildings in 2018, at 21,014, a growth of nine per cent when compared to the previous year. In percentage terms, water supply-related complaints showed the largest increase from 2017 to 2018, at 82 per cent.

Breaking it down: Overall, all wards have seen an increase in the percentage of civic complaints from 2017 to 2018. At 70 per cent, B ward (Sandhurst Road) recorded the highest increase in civic complaints from 2017 to 2018.

At 45 per cent, the G/N ward had the lowest percentage of complaints on which action taken report was generated in 2018. The action taken report was generated in almost of the cases in A ward in 2018.

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Day by day: The BMC took an average 108 days to resolve issues related to schools. It took 86 days to resolve MCGM-related problems while it took 77 days to resolve building-related issues. Issues of shop and establishment were tackled by the BMC the fastest, in 29 days.

Getting dirty: When compared to 2017, there was a 33-per-cent increase in pollution-related complaints in 2018. It took the BMC an average 76 days to resolve such complaints.

Also, Mumbai had not a single “good air quality” day in 2018. However, it also did not have any “very poor or severe” air quality days in the past year. Pollution is at its peak in January in the city.

Man-power shortage: In Mumbai disaster management cell, 67 per cent of the posts are lying vacant. There is an overall 34 per cent vacancy rate in the MCGM.

Last Updated: Thu Apr 11 2019

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