RTOs In Delhi Go Online To Discourage Illegal Practices
Starting October 1, Delhi residents will now be able to avail of many Regional Transport Office (RTO) services online. The 13 RTOs in the national capital have gone online to cut down overcrowding in the offices and also, cutting down on the malpractices by external sources. Now residents, from the comforts of their homes, could apply for various services provided by RTO, including learners’ and permanent driving licences, renewal and duplicate driving licence, change of address in the licence, change of address and duplicate registration certificate, transfer of vehicle ownership, issuance of NOC and hypothecation addition and termination, online.
The Delhi government, in September, had launched 40 doorstep services for residents to bring governance to home. These also included 11 services provided by the transport department.
The department that faces roadblocks due to middlemen and illegal practices now want to keep the communication with the applicant third-party free. This would have only been possible with going online and also, by having a government-appointed executive to provide services at the doorstep.
With this move, the RTOs will not entertain any physical forms thus limiting the crowd that gathers at their offices. However, helpdesks will be set at the RTO offices for those who don’t have an internet connection and cannot go online to fill applications. These desks, to be set at the entry gate, will charge a fee of Rs 60 to fill and file the form for you online.
Reports suggest that over 10 lakh people visited the RTO offices in Delhi to avail of various services in 2017. The RTO issued over five lakh learner’s and over 2.5 lakh permanent licences last year.
For those visiting offices for work after submission of forms will soon have to follow a token system. Already installed at the Mall Road office, with this system, a token-vending machine will be installed which will allow every individual to seek assistance one by one. LED screens will also be installed that will flash these token numbers. However, under this system priority will be given to women, senior citizens and differently-abled.