Local Governance Through Apps Fails To Impress Common Man
To reach out to the citizens more efficiently, civic authorities, as well as the government departments, have launched mobile apps in the recent times. However, these apps have left the users unimpressed due to multiple reasons including technical glitches, lack of response and poor interface.
Recently, municipal corporations of Delhi launched app 311 which has received a tepid response from the users as only around 2,500 people have downloaded the app from Google Playstore since January. While the users are blaming limited services and delay in addressing complaints, the civic authorities claim that numbers may not have got updated on Playstore yet.
According to the users, except for registering complaints related to sanitation, nothing else is available. Though the municipal officials are saying that more facilities will be added in the near future such as property tax payment, trade license, birth and death certificate etc, the North Delhi Municipal Corporation and East Delhi Municipal Corporation are taking no efforts to popularize the mobile app.
Similarly, Online RTI app through which users can file an application under Right To Information (RTI) has been receiving comments about faulty design and technical glitches that have resulted in payment failure and problems in uploading documents. Some of the users have also complained about the no customer support from the app manager which ends up in a bad experience.
The story is almost same for Swachh Bharat App which requires five to six attempts for logging in and is extremely slow, as per user reviews. There are few other technical glitches which make registration difficult for a new user.
On the other hand, apps such as MyGov are receiving positive response from the people but problems like language restriction, login issues and slow interface have attracted bad reviews from the users. The MEA India app which is also useful for tracking passport status has few bugs as the app keeps crashing and fails to load most of the time.
Out of all of these, UMANG (Unified Mobile Application for New-age Governance) is one of the most successful apps launched by the government. The app basically brings together all government departments and their services on a single platform to provide better and easier services such as Aadhar related services, PAN card updation etc. While the minor glitches are still being treated, it is just one feather in the cap for the government that promotes digital governance to the core.