How To Track Project, Promoter, Agent And File Complaint On Maharashtra RERA Portal
Maharashtra is known as a pioneer state for the implementation of the Real Estate (Regulation & Development) Act, 2016. The Maharashtra RERA, popularly called as MahaRERA, makes it mandatory for all the real estate developers to register their projects under the Authority and this rule applies on the real estate agents as well.
How to track a project?
While it is mandatory for all the real estate developers to register their projects with the Authority, exceptions might still be there, and therefore you must be sure that the project you are intending to invest in is full-proof, that means falling under the ambit of the Act.
First of all, visit: https://maharerait(dot)mahaonline(dot)gov(dot)in/
On the home page (screenshot above), you will find a menu ‘Registration’, under which you will get two options: ‘Registered Projects’ and ‘Registered Real Estate Agents’.
If you wish to verify whether a project has been registered with the Authority, you can visit the first section, and enter a few initial words about the developer’s name or the project, and you will get the results in a matter of a few seconds.
Similarly if you want to check on the registration status of a real estate agent, you can click on the ‘Registered Agents’ option and check the details by entering the initial few terms of his name or his company’s name. You can also check it via the registration number if you have it with you.
It is a useful tool to cross-verify whether the registration numbers shared by a developer or an agent are correct or not, and whether there is anything that is keeping you in dark.
How to file a complaint with the Authority?
In order to file a complaint with the Appellate Tribunal, you need to visit the ‘Appellate Tribunal’ menu and then click on ‘Online Appeals’.
Once you visit the sub-section, you will be required to sign up with the portal and create a user account. It is a straightforward process and requires a few details to create an account.
On the sign-up window, you will have to specify user types as ‘Complainant’.
Once your account is created, you can login swiftly and start with the complaint filing process. While you will be able to login for the time being, you will be required to verify the account by checking the account activation link sent on your email. Once verified, you will be able to proceed further.
The first step will be to fill up the information in ‘My Profile’ section. Without filling up this section, you won’t be able to proceed further.
After saving the personal profile details, you can proceed and add your complaint.
As the complaint form will require details such as RERA registration number of the project or agent, you need to keep it handy. Moreover, it is advisable to first draft the complaint offline and then go online and simply copy-paste the details.
Try to be factual and elaborate the nature of issue in a simple, clear and comprehensive manner. Do upload the supporting documents that corroborate your claim for relief or compensation. Thus, it is suggested to scan the supporting documents well in advance and then go online.
Once the complaint form is filled, you will proceed to the next screen wherein you will be required to pay a fee of Rs 5,000. Once you pay this fee, the complaint will be submitted and you will be assigned a complaint number, which you can use for tracking the status of your application on the portal.
The entire process is conducted online and there is no need to visit any office, unless specifically called for.